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Certain issues are classified under Basic Technical Support. All issues logged on hwsolve.blogspot.com that are classified as Basic Support issues and responded to via the Forum do not incur a support charge.
If you require to “chat” via Internet Messaging with a technician regarding a Basic Support issue, then a charge will be levied for the time spent. The rate for this time is dependent on the Support Plans in place.
If you require to speak to a technician regarding a Basic Support issue, then a charge will be levied for both the cost of the call (if we call you) and the time spent. The rate for this time is dependent on the Support Plans in place.
If you require to “chat” via Internet Messaging with a technician regarding a Basic Support issue, then a charge will be levied for the time spent. The rate for this time is dependent on the Support Plans in place.
If you require to speak to a technician regarding a Basic Support issue, then a charge will be levied for both the cost of the call (if we call you) and the time spent. The rate for this time is dependent on the Support Plans in place.
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